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Ssoul Club sells experiences, not boxes. When you book, we reserve a place for you and commit to venues, teachers and food on your behalf. This policy explains what happens if your plans change.
When you pay in full or pay half now (PAYHALF), 50% of the retreat price is non-refundable. This covers the commitments we make to the venue and team as soon as your place is confirmed.
- 60 days or more before the retreat starts: we refund everything you have paid above 50% of the retreat price.
- Less than 60 days before the retreat starts: no refund, and the remaining balance is still due.
If you pay half now, the second half is due by the date stated on the product page. If it isn't paid by then, we may release your place, and the first half is not refunded.
2. Workshops and single sessions
- 7 days or more before the session: full refund, or move to another date.
- Less than 7 days before the session: no refund.
- If you miss a session without telling us, it can't be refunded or moved.
Because digital products are delivered instantly, they are non-refundable once you have accessed or downloaded them. If something doesn't work, write to us and we'll fix it.
4. Give your place to someone else
Can't make it? You can pass your place to a friend at no cost, up to 7 days before the start. Just email us their name and email so we can welcome them properly.
5. If we cancel or change something
If Ssoul Club cancels a retreat or workshop for any reason, including not reaching the minimum number of participants, you get a full refund of everything you paid, or a credit toward a future experience if you prefer.
If we need to make a significant change (dates or venue), you can choose to keep your place, move to another experience, or take a full refund.
We aren't responsible for costs you booked yourself, such as flights, trains or extra nights. We strongly recommend travel insurance that covers cancellation.
Email hello@ssoulclub.com with your order number. Approved refunds go back to your original payment method within 14 days. Your bank may take a few more days to show it.
Questions? We're a small team and we read every message: hello@ssoulclub.com
